photo_cv
Department
Département
Marketing
Teaching areas
Domaine d’enseignement
Marketing
Research areas
Domaine de recherche
Marketing
Information and communication sciences
Innovation and Entrepreneurship
Online Consumer Bheavior
Skills
Marketing
Strategy
Communication
Digital Marketing
Social media
E-tourism
Biography
Biographie
Dr. RAFFAELE FILIERI is (Full) Professor of Digital Marketing at Audencia Business School. Prior to covering this position, Raffaele has covered academic positions at Newcastle University Business School (UK), Northumbria University Business School (UK), University of Limerick - Kemmy Business School (Ireland), and La Sapienza Università di Roma (Italy). Raffaele owns a PhD in Business Engineering (Complexity Science) from Universita' Roma Tre.
Raffaele has work experience in the private sector, where he has worked as an instructor, consultant and business analyst for SMEs and multinational companies (e.g., Fiat Auto, Merck, Tharsus).
Raffaele’s main research interests include online consumer behavior, electronic word-of-mouth and user-generated content; online consumer engagement; online communities; social media marketing; influencer marketing; sharing economy; knowledge management; technology adoption and continuance intention; AI in marketing; and online consumer co-creation (see the research page for more details).
Prof. Filieri’s actual publications include over 100 academic articles published in leading peer-reviewed journals such as the Journal of Service Research, British Journal of Management, Tourism Management; Journal of Travel Research; European Journal of Operational Research; Annals of Tourism Research; Journal of Business Research; Psychology & Marketing; Marketing Letters; Journal of Interactive Marketing; Industrial Marketing Management; Journal of Technology Transfer; Information & Management; Transportation Research Part E; Technological Forecasting & Social Change; Information, Technology & People; International Journal of Hospitality Management; International Journal of Contemporary Hospitality Management; Computers in Human Behavior; Journal of Sustainable Tourism; International Journal of Information Management; Journal of Consumer Affairs, Expert Systems; Journal of Knowledge Management; International Journal of Quality & Reliability Management; Marketing Intelligence & Planning and many more. Google Scholar citations available here
Raffaele has received several awards for his research in social media (best paper award in the Consumer Research Track at Academy of Marketing 2014 in Bournemouth (Shilling in online reviews: An exploratory study on consumer attitude and behaviour with promotional reviews); best conference paper award (overall) at the Academy of Marketing Conference in Southampton (Understanding consumers adoption of e-WOM through information quality and product ranking).
His paper “e-WOM and accommodation: An analysis of the factors that influence travelers’ adoption of information from online reviews”, published in the Journal of Travel Research in 2014 is the most read article since March 2015 (24 February, 2016, http://jtr.sagepub.com/reports/most-read).
Raffaele is keen to accept PhD students in his area of research. For more info please contact me at my email address
raffaele.filieri@audencia.com
Section CV
Formation
Philosophiae Degree, Business administration, Marketing
Universita Roma Tre, Roma
(2009)
MSc - Social Sciences, Major in Marketing & Communication
La Sapienza Universita di Roma, Rome
(2004)
Experience
Senior Lecturer in Marketing
Newcastle University Business School, Newcastle, Great Britain
2016 - 2017
Senior Lecturer in Marketing
Northumbria University, Newcastle, Great Britain
2011 - 2016
Lecturer in Marketing
Kemmy Business School, Limerick, Ireland
2009 - 2011
Post-doc position, Teaching Assistant in Marketing
La Sapienza Universita di Roma, Roma, Italy
2009 - 2010
Visiting out
2015 - 2015
Kedge Business School, France : Visiting Professor
2005 - 2008
Universita del Salento, : Visiting Phd
2019 - 2019
IULM Università di Lingue e Scienze della Comunicazione, Italy : Visiting Professor at IULM, Università di Lingue e Scienze della Comunicazione
2022 - 2022
Università Cattolica del Sacro Cuore, Italy : Visiting
Publications
Forthcoming
MA, X., AW, E. C.-X., FILIERI, R. From screen to cart: how influencers drive impulsive buying in livestreaming commerce?. Journal of Research in Interactive Marketing
Published
LI, C., YU, Y., FILIERI, R., CUI , G. (2025). All Words Have Consequences: Concrete versus Abstract Language in Management Response to Hotel Guest Reviews. Tourism Management, 106 (February 2025), 105032.
FILIERI, R., GALATI, F., RAGUSEO, E. (2024). The Host Canceled My Reservation! Impact of Host Cancelations on Occupancy Rate in the P2P Context: A Signaling Theory Perspective. IEEE Transactions on Engineering Management, 71 (2024), 785-796.
LIAO, J., HE, S., FENG, W., FILIERI, R. (2024). “I Love It” Versus “I Recommend It”: The Impact of Implicit and Explicit Endorsement Styles on Electronic Word-of-Mouth Persuasiveness. Journal of Travel Research, 63 (4), 779–795.
MLADENOVIC, D., ISMAGILOVA, E., FILIERI, R., DWIVEDI, Y. (2024). MetaWOM – toward a sensory word-of-mouth (WOM) in the metaverse. International Journal of Contemporary Hospitality Management, 36 (6), 2144-2163.
RASTY, F., FILIERI, R. (2024). Consumer engagement with restaurant brands on Instagram: the mediating role of consumer-related factors. International Journal of Contemporary Hospitality Management, 36 (7), 2463-2483.
Forthcoming
LIAO, J., CHEN, J., HU, Y., FILIERI, R., FENG, X., WANG, W. (2024). Perceived identity threat and brand advocacy responses to different types of brand-related attacks. Internet Research
Published
SAMEENI, M. S., QADEER , F., WASIM AHMAD, W., FILIERI, R. (2024). An empirical examination of brand hate influence on negative consumer behaviors through NeWOM intensity. Does consumer personality matter?. Journal of Business Research, 173 (February 2024), 114469.
D'ACUNTO, D., FILIERI, R., AMATO, S. (2024). Who is sharing green eWOM? Big data evidence from the travel and tourism industry. Journal of Sustainable Tourism, 32 (11), 2380–2402.
FILIERI, R., MILONE, F. L., PAOLUCCI, E., RAGUSEO, E. (2024). P2P Platform Performances in Global Crisis: The Role of Hypothetical, Social Distance, and Host Characteristics. IEEE Transactions on Engineering Management, 71, 8019 - 8030.
RIALTI, R., FILIERI, R. (2024). Leaders, let’s get agile! Observing agile leadership in successful digital transformation projects. Business Horizons, 67 (4), 439-452.
DAS, R., AHMED, W., SHARMA, K., MARIANN HARDEY, M., DWIVEDI, Y., ZHANG, Z., APOSTOLIDIS, C., FILIERI, R. (2024). Towards the development of an explainable e-commerce fake review index: An attribute analytics approach. European Journal of Operational Research, 317 (2), 382-400.
MALODIA, S., FILIERI, R., OTTERBRING, A., DHIR, A. (2024). Unlocking Social Media Success: How Prosumers Drive Brand Engagement through Authentic Conversations with Consumers. British Journal of Management, 35, 2197–2212.
CHEN, W., FILIERI, R. (2024). Institutional forces, leapfrogging effects, and innovation status: Evidence from the adoption of a continuously evolving technology in small organizations. Technological Forecasting and Social Change, 206 (September 2024), 123529.
JUNYUN LIAO, J., YAOHUA YE, Y., FILIERI, R., PENG DU, P., YING JIANG, Y. (2024). Why did you delete my comment? Investigating observing consumers' reactions to comment-deletion-clues during a brand crisis. Psychology and Marketing, 41 (10), 2478-2492.
MA, X., AW, E. C.-X., FILIERI, R. (2024). From screen to cart: how influencers drive impulsive buying in livestreaming commerce?. Journal of Research in Interactive Marketing, 18 (6), 1034-1058.
MLADENOVIĆ, D., BRUNI, R., FILIERI, R., ISMAGILOVA, E., KALIA, P., JIRÁSEK, M. (2024). The power of electronic Word of Mouth in inducing adoption of emerging technologies. Technology in Society, 79 (December 2024), 102724.
LIAO, J., WANG, W., DU, P., FILIERI, R. (2023). Impact of brand community supportive climates on consumer-to-consumer helping behavior. Journal of Research in Interactive Marketing, 17 (3), 434-452.
LUAN, J., FILIERI, R., XIAO, J., QINGQING , H., ZHU, B., WANG, T. (2023). Product information and green consumption: An integrated perspective of regulatory focus, self-construal, and temporal distance. Information and Management, 60 (2), 103746.
HU, L., FILIERI, R., ACIKGOZ, F., ZOLLO, L., RIALTI, R. (2023). The effect of utilitarian and hedonic motivations on mobile shopping outcomes. A cross-cultural analysis. International Journal of Consumer Studies, 47 (2), 751-766.
O'DWYER, M., FILIERI, R., O'MALLEY, L. (2023). Establishing successful university–industry collaborations: barriers and enablers deconstructed. Journal of Technology Transfer, 48 (2023), 900–931.
FILIERI, R., ACIKGOZ, F., LI, C., ALGUEZAUI, S. (2023). Influencers' “organic” persuasion through electronic word of mouth: A case of sincerity over brains and beauty. Psychology and Marketing, 40 (2), 347-364.
BERGER, D., GHAFFARI , M., VIGLIA, G., FILIERI, R. (2023). Choosing the discount size in the software industry: How to incentivise the salesforce. Industrial Marketing Management, 109 (February 2023), 232-244.
KAUTISH, P., PUROHIT, S., FILIERI, R., DWIVEDI, Y. (2023). Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM. Technological Forecasting and Social Change, 190 (May 2023), 122407.
DWIVEDI, Y., HUGHES, L., WANG, Y., ALALWAN, A. A., AHN, S. J. (., FILIERI, R., BALAKRISHNAN, J., BARTA, S., BELK, R. (2023). Metaverse marketing: How the metaverse will shape the future of consumer research and practice. Psychology and Marketing, 40 (4), 750-776.
FILIERI, R., ACIKGOZ, F., HAO, D. (2023). Electronic word-of-mouth from video bloggers: The role of content quality and source homophily across hedonic and utilitarian products. Journal of Business Research, 160 (May 2023), 113774.
BAZI, S., FILIERI, R., GORTON, M. (2023). Social media content aesthetic quality and customer engagement: The mediating role of entertainment and impacts on brand love and loyalty. Journal of Business Research, 160 (May 2023), 113778.
MELE, E., FILIERI, R., DE CARLO, M. (2023). Pictures of a crisis. Destination marketing organizations’ Instagram communication before and during a global health crisis. Journal of Business Research, 163 (August 2023), 113931.
FILIERI, R., MILONE, F. L., PAOLUCCI, E., RAGUSEO, E. (2023). A big data analysis of COVID-19 impacts on Airbnbs’ bookings behavior applying construal level and signaling theories. International Journal of Hospitality Management, 111 (May 2023), 103461.
LUAN, J., FILIERI, R., XIAO, J., SUN, Y. (2023). Consumer–brand relationships and social distance: A construal level theory perspective. Psychology and Marketing, 40 (7), 1299-1315.
FILIERI, R., D'ACUNTO, D., AMATO, S. (2023). Hotels’ environmentally-framed eWOM. The moderating role of environmental culture. Tourism Management, 98 (October 2023), 104776.
GAN, J., SHI, S., FILIERI, R., LEUNG, W. (2023). Short video marketing and travel intentions: The interplay between visual perspective, visual content, and narration appeal. Tourism Management, 99 (December 2023), 104795.
FILIERI, R., ALGUEZAUI, S., GALATI, F., RAGUSEO, E. (2023). Customer experience with standard and premium Peer-To-Peer offerings: a mixed-method combining text analytics and qualitative analysis. Journal of Business Research, 167 (November 2023), 114128.
FILIERI, R., RAGUSEO, E., GALATI, F. (2023). Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types. International Journal of Hospitality Management, 114 (Septembre 2023), 103564.
CAMILLERI, A., FILIERI, R. (2023). Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions. International Journal of Hospitality Management, 114 (September 2023), 103575.
PINO, G., NIETO GARCIA, M., PELUSO, A., VIGLIA, G., FILIERI, R. (2023). Understanding how virtuous lenders encourage support for peer-to-peer platforms’ prosocial initiatives. Journal of Business Research, 168 (November 2023), 114251.
SHUQAIR, S., FILIERI, R., VIGLIA, G., MATTILA, A., PINTO, D. C. (2023). Leveraging online selling through social media influencers. Journal of Business Research, 171 (January 2024), 114391.
ONOFREI, G., NGUYEN, H., YANG, Y., FILIERI, R. (2023). Entrepreneurial Orientation and the Triple Bottom Line: Does Supply Chain Learning Matter?. IEEE Transactions on Engineering Management, 71, 10054 - 10065.
WAEHNING, N., FILIERI, R. (2022). Consumer motives for buying regional products: the REGIOSCALE. Marketing Letters, 33 (2022), 215–236.
MALEEHA SHAHID SAMEENI, M. S., WASIM AHMAD, W., FILIERI, R. (2022). Brand betrayal, post-purchase regret, and consumer responses to hedonic versus utilitarian products: The moderating role of betrayal discovery mode. Journal of Business Research, 141 (March 2022), 137-150.
MAINOLFI, G., LO PRESTI, L., MARINO, V., FILIERI, R. (2022). “YOU POST, I TRAVEL.” Bloggers' credibility, digital engagement, and travelers' behavioral intention: The mediating role of hedonic and utilitarian motivations. Psychology and Marketing, 39 (5), 1022–1034.
ONOFREI, G., FILIERI, R., KENNEDY, L. (2022). Social media interactions, purchase intention, and behavioural engagement on social networking platforms: The mediating role of source and content factors.. Journal of Business Research, 142 (March 2022), 100-112.
LI, S., WANG, Y., FILIERI, R., ZU, Y. (2022). Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector. Tourism Management, 90 (June 2022), Article N° 104485.
LIAO, J., LI, C., FILIERI, R. (2022). The Role of Humor in Management Response to Positive Consumer Reviews. Journal of Interactive Marketing, 57 (2), 323-342.
RIALTI, R., FILIERI, R., ZOLLO, L., BAZI, S., CIAPPEI, C. (2022). Assessing the relationship between gamified advertising and in-app purchases: a consumers’ benefits-based perspective. International Journal of Advertising, 41 (5), 868-891.
SINGH, P., BALA, H., DEY, B., FILIERI, R. (2022). Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing. Journal of Business Research, 151 (November 2022), 269-286.
FILIERI, R., LIN, Z., LI, Y., LU, X., YANG, X. (2022). Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach. Journal of Service Research, 25 (4), 614–629.
ACIKGOZ, F., FILIERI, R., YAN, M. (2022). Psychological predictors of intention to use fitness apps: The role of subjective knowledge and innovativeness. International Journal of Human-Computer Interaction, 39 (10), 2142-2154.
DWIVEDI, Y., ISMAGILOVA, E., HUGHES, L., CARLSON, J., FILIERI, R., JACOBSON, J., JAIN, V., KARJALUOTO, H., KEFI, H., KRISHEN, A. S., KUMAR, V., RAHMAN, M., RAMAN, R., RAUSCHNABEL, P., ROWLEY, J., SALO, J., TRAN, G., WANG, Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59 (August 2021), Article N° 102168.
FILIERI, R., RAGUSEO, E., VITARI, C. (2021). Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals. Journal of Travel Research, 60 (4), 699–717.
FILIERI, R., JAVORNIK, A., HAIMING HAN, H., AURELIO NICETA, A. (2021). Environmentally framed eWOM messages of different valence: The role of environmental concerns, moral norms, and product environmental impact. Psychology and Marketing, 38 (3), 431-454.
YAN, M., FILIERI, R., GORTON, M. (2021). Continuance intention of online technologies: A systematic literature review. International Journal of Information Management, 58 (June 2021), Article N° 102315.
YAN, M., FILIERI, R., RAGUSEO, E., GORTON, M. (2021). Mobile apps for healthy living: Factors influencing continuance intention for health apps.. Technological Forecasting and Social Change, 166 (May 2021), Article N° 120644.
FILIERI, R., YEN, D., YU, Q. (2021). #ILoveLondon: An exploration of the declaration of love towards a destination on Instagram. Tourism Management, 85 (August 2021), Article N° 104291.
D'ACUNTO, D., FILIERI, R., VOLO, S. (2021). "Most Americans like their privacy”. Exploring privacy concerns through US guests´ reviews.. International Journal of Contemporary Hospitality Management, 33 (8), 2773-2798.
FILIERI, R., MARIANI, M. (2021). The role of cultural values in consumers' evaluation of online review helpfulness: a big data approach. International Marketing Review, 38 (6), 1267-1288.
FILIERI, R., LIN, Z., PINO, G., ALGUEZAUI, S., INVERSINI, A. (2021). The role of visual cues in eWOM on consumers’ behavioral intention and decisions. Journal of Business Research, 135 (October 2021), 663-675.
YE CHEN, Y., LIN, Z., FILIERI, R. (2021). Subjective well-being, mobile social media and the enjoyment of tourism experience: a broaden-and-build perspective. Asia Pacific Journal of Tourism Research, 26 (10), 1070-1080.
FILIERI, R., D'AMICO, E., DE STEFANIS, A., PAOLUCCI, E., RAGUSEO, E. (2021). Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups. International Journal of Contemporary Hospitality Management, 33 (11), 4099-4125.
WANG, Yichuan, ASAAD, Yousra, FILIERI, R. (2020). What makes hosts trust Airbnb? Antecedents of hosts’ trust towards Airbnb and its impact on continuance intention. Journal of Travel Research, 59 (4), 686-703.
JAVORNIK, A., FILIERI, R., GUMANN, R. (2020). “Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers' Perceptions of Complaint Handling in Social Media. Journal of Interactive Marketing, 50 (May 2020), 100-119.
BAZI, S., FILIERI, R., GORTON, M. (2020). Customers’ motivation to engage with luxury brands on social media. Journal of Business Research, 112 (May2020), 223-235.
DENGHUA YUAN, D., LIN, Z., FILIERI, R., RAN LIU, R., MENGQIN ZHENG, M. (2020). Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement. Journal of Business Research, 115 (July 2020), 38-47.
LAMBERTO ZOLLO, Z., FILIERI, R., RICCARDO RIALTI, R., SUKKI YOON, S. (2020). Unpacking the relationship between social media marketing and brand equity: The mediating role of consumers’ benefits and experience. Journal of Business Research, 117 (September 2020), 256-267.
FILIERI, R., GALATI, F., RAGUSEO, E. (2020). The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis. Computers in Human Behavior, January 2021 (114), 106527.
CHATZOPOULOU, E., FILIERI, R., ARZU DOGRUYOL, S. (2020). Instagram and body image: Motivation to conform to the “Instabod” and consequences on young male wellbeing. Journal of Consumer Affairs, 54 (4), 1270-1297.
FILIERI, R., ACIGKOZ, F., NDOU, V., DWIVEDI, Y. (2020). Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention. International Journal of Contemporary Hospitality Management, 33 (1), 199-223.
WINTER, A., JONES, W. S., ALLEN, A., PRICE, A., ROSTRON, A., FILIERI, R., GRAZIADIO, S. (2020). The Clinical Need for New Diagnostics in the Identification and Management of Patients with Suspected Sepsis in UK NHS Hospitals: A Survey of Healthcare Professionals. Antibiotics, 9 (11), 737-749.
FILIERI, R., RAGUSEO, Elisabetta, VITARI, Claudio (2019). What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics. International Journal of Hospitality Management, 77 (January 2019), 333-341.
FILIERI, R., LIN, Zhibin, D'ANTONE, Simona, CHATZOPOULOU, Elena (2019). A cultural approach to brand equity: the role of brand mianzi and brand popularity in China. Journal of Brand Management, 26 (4), 376-394.
FILIERI, Raffaele, HOFACKER, C., ALGUEZAUI, Salma (2018). What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score. Computers in Human Behavior, 80 (March 2018), 122-131.
FILIERI, R., MCLEAY, Fraser, TSUI, Bruce, LIN, Zhibin (2018). Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services. Information and Management, 55 (8), 956-970.
FILIERI, R., RAGUSEO, Elisabetta, VITARI, Claudio (2018). When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type. Computers in Human Behavior, 88, 134-142.
LIN , Zhibin, CHEN, Ye, FILIERI, R. (2017). Residents’ participation in value co-creation with tourists: the role of perceived tourism impacts and life satisfaction. Tourism Management, (61), 436–442.
FILIERI, R., CHEN, Wenshin, DEY, Bidit (2017). The importance of enhancing, maintaining and saving face in smartphone repurchase intentions of Chinese early adopters: an exploratory study. Information Technology and People, 30 (3), 629-652.
FILIERI, R., LIN, Zhibin (2017). The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands. Computers in Human Behavior, 67, 139-150.
FILIERI, R. (2016). What makes an online consumer review trustworthy?. Annals of Tourism Research, 58 (May 2016), 46-64.
FILIERI, R. (2016). Antecedents of Knowledge Sourcing and Reuse from a Knowledge Repository in the Virtual Product Prototyping: The Role of Knowledge and System Quality Dimensions. Knowledge and Process Management, 23 (2), 147-160.
FILIERI, R. (2015). What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM. Journal of Business Research, 68 (6), 1261-1270.
LIN, Zhibin, FILIERI, R. (2015). Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge. Transportation Research Part E: Logistics and Transportation Review, September 2015 (81), 158-168.
FILIERI, R., ALGUEZAUI, Salma, MCLEAY, Fraser (2015). Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth. Tourism Management, December 2015 (51), 174-185.
FILIERI, R., ALGUEZAUI, Salma (2015). Knowledge sourcing and knowledge reuse in the virtual product prototyping: an exploratory study in a large automotive supplier of R&D. Expert Systems: the Journal of Knowledge Engineering, 32 (6), 637-651.
FILIERI, R. (2015). From market-driving to market-driven: An analysis of Benetton’s strategy change and its implications for long-term performance. Marketing Intelligence and Planning, 33 (3), 238-257.
FILIERI, R., BIDIT , Dey, FAIZAN , Ali (2015). An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines: Findings from foreigners and overseas Pakistani customers. International Journal of Quality and Reliability Management, 32 (5), 486-502.
FILIERI, R., MCNALLY, Regina, O'DWYER, Michele, O'MALLEY, Lisa (2014). Structural social capital evolution and knowledge transfer: Evidence from an Irish pharmaceutical network. Industrial Marketing Management, 43 (3), 429–440.
FILIERI, R., MCLEAY, Fraser (2014). E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews. Journal of Travel Research, 53 (1), 44-57.
FILIERI, R. (2013). Consumer co‐creation and new product development: a case study in the food industry. Marketing Intelligence and Planning, 31 (1), 40-53.
FILIERI, R., ALGUEZAUI, Salma (2010). Structural social capital and innovation. Is knowledge transfer the missing link?. Journal of Knowledge Management, 18 (4), 728-757.
FILIERI, R., DEY, Bidit, SOROUR, Karim (2016) ICTs in Developing Countries: Research, Practices and Policy Implications Palgrave Macmillan
DEY, Bidit, SOROUR, Karim, FILIERI, R. (2016) ICTs in Developing Countries: Research, Practices and Policy Implications Palgrave Macmillan
FILIERI, R., MCLEAY, Fraser, TSUI, Bruce (2017) Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites Springer, , 517-528
FILIERI, R., HU, L., BAZI, S. (2020). Antecedents Of Trust Towards Online Shopping In China And Saudi Arabia. The Moderating Role Of Disposition To Trust. 2020 Global Marketing Conference.
FILIERI, R., BAZI, S., GORTON, M. (2020). Customer engagement with luxury brands on social media: the role of brand ethereality and post quality. 2020 Global Marketing Conference.
FILIERI, R., BAZI, S., GORTON, M. (2017). Exploring The Motivations Of Consumers’ Engagement With Luxury Brands In Social Media Sites. 27-29 May 2018. Edinburgh: EMAC Annual Conference.
HATEFTABAR, F., FILIERI, R. (2024). Transforming Paris into a Smart Tourism Destination: An Analysis of Paris Tourism Board's Initiatives. Sage Publications: Sage Business Cases Originals
FILIERI, R. (2023). What Happened to United Colors of Benetton? The Rise and Fall of the Clothing Retailer That Changed the World of Fashion. Sage Publications: Sage Business Cases Originals
FILIERI, R. (2023). Consumer Co-Creation for the Revival of a Retro Brand. Sage Publications: Sage Business Cases Originals
FILIERI, R., ZHOU, S. (2023). Green Apps in China: Alipay’s Ant Forest. Sage Publications: Sage Business Cases Originals
REBAI, F., FILIERI, R. (2023). Technology Dependence and Technostress: The Case of Hotel Bellora’s ‘Check Out Suite’ Project. Sage Publications: Sage Business Cases Originals
FILIERI, R., XU, Y. (2022). The New-Style Tea in China: The Marketing Strategy of HEYTEA. Sage Publications: Sage Business Cases Originals
UTTAM, U., BISWAL, S. K., FILIERI, R. (2022). Snickers: Celebrations Versus Hunger. Sage Publications: Sage Business Cases Originals
ALGUEZAUI, S., FILIERI, R. (2020). Amazon Acquisition of Whole Foods: Reasons and preliminary results. CCMP
ALGUEZAUI, S., FILIERI, R. (2020). Co-creating Value With Customers in the Retailing Industry: The Case of Zôdio. Sage Publications: Sage Business Cases Originals
FILIERI, R. (2019). Implications of pricing decisions in the luxury sector: the Mulberry case. Sage Publications: Sage Business Cases Originals
ALGUEZAUI, S., FILIERI, R. (2019). How Volkswagen succeeded to manage the biggest scandal in the car industry?. CCMP
ALGUEZAUI, Salma, FILIERI, R. (2018). The Great British Manufacturing: Tharsus Group’s Evolution From Contract Manufacturing to Original Equipment Design and Manufacturing. Sage Publications: Sage Business Cases Originals
Press articles
D'ACUNTO, D., FILIERI, R. (2022). Scelte e comportamenti sostenibili dei più giovani. Markup, 305 (Dicembre-gennaio 2022), 32-34.
FILIERI, Raffaele (2017). 7 astuces pour reconnaître les faux avis de clients sur Internet. Huffingtonpost.fr
FILIERI, R., GRUNDY, David, DANCER, Hannah (2014). eWOM in online customer support communities: Key variables in information quality and source credibility. Journal of Direct, Data and Digital Marketing Practice, 15 (4), 290–305.
Scientific activities
Member of the editorial board of an academic journal
Journal of Advertising Research,
2023
Journal of Public Policy & Marketing,
2023
Journal of Travel and Tourism Marketing,
2023
Journal of Consumer Behavior,
2022
Internet Research,
2022
International Journal of Contemporary Hospitality Management,
2022
International Journal of Consumer Studies,
2021
Psychology & Marketing,
2021
Journal of Business Research,
2021
Journal of Brand Management,
2020
Tourism Management,
2020
European Management Journal,
2019
International Journal of Culture, Tourism and Hospitality Research,
2019
Journal of Knowledge Management,
2019
Tourism Review
International Journal of Physical Distribution and Logistics Management
Journal of Travel Research
Associate Editor of an academic journal
International Journal of Hospitality Management,
2023
Internet Research,
2022
Journal of Business Research,
2022
Spanish Journal of Marketing,
2021
European Management Review,
2021
Reviewer for an academic journal
Behaviour & Information Technology,
2022
Information Processing & Management,
2022
Information Processing & Management,
2022
Journal of Advertising,
2022
Journal of Business Research; International Marketing Review; Computers in Human Behaviour; Expert Systems and Applications; Information Technology & People; Technological Forecasting & Social Change; Internet Research; Information & Management; Journal of Knowledge Management; International Journal of Physical Distribution & Logistics Management; Electronic Markets; Journal of Travel Research; Annals of Tourism Research; International Journal of Contemporary Hospitality Management; International Journal of Hospitality Management; Information Technology & Tourism; Journal of Destination Marketing; Tourism Analysis; Journal of Hospitality and Tourism Research,
2021
Journal of Retailing,
2021
Journal of World Business,
2021
IEEE Transactions on Engineering Management,
2021
Journal of Consumer Behavior,
2021
International Journal of Information Management,
2021
Journal of Retaling & Consumer Services,
2020
European Journal of Information Systems,
2020
Internet Research,
2020
International Journal of Consumer Studies,
2020
International Journal of Advertising,
2020
European Management Journal,
2020
Journal of Business Ethics,
2020
Technological Forecasting & Social Change,
2019
Information & Management,
2019
Journal of Sustainable Tourism,
2019
International Journal of Hospitality Management,
2019
International Marketing Review,
2019
Journal of Interactive Marketing,
2019
Computers in Human Behavior,
2019
Journal of Marketing Management,
2019
Doctoral supervision
Since 2019, Kei Wing (Samuel) MA : Adoption Behavior for Facilities Management Information Systems at Feature Level, Durham Business School, Great Britain
Since 2021, D. HAJAWI : Resolving the Hype of Luxury Brand Experience in Social Media: The Integral Role of Customer-to-Customer InteractionsResolving the Hype of Luxury Brand Experience in Social Media: The Integral Role of Customer-to-Customer Interactions, Durham Business School, Great Britain
Since 2018, Wenjiao Zhang : How Outraged Customers React: from the Antecedents to the Consequences of Customer Rage Emotions in Service Failure and Intervention Strategies, Newcastle University Business School, Great Britain
Since 2020, Z. ZAREZADEH : Technological Progress and Tourist Information Search Strategies, University of Queensland Business School, Australia
Since 2018, K. AKDENIZ : Attitude towards e-buying of fashion apparel: A double-moderated-mediation model of EWOM, perceived risk, and perceived behavioral control, Universidad de Zaragoza, Spain
Since 2017, Min Yan : Investigating Consumers’Continuance Intentions for Smart Technologies: an Integration of Self-Extension and Assemblage Theory, Newcastle University Business School, Great Britain
Since 2017, Tima Rebai : Responsible Technology Consumption in Holiday Settings, Newcastle University Business School, Great Britain
Since 2017, Wenjin Huo : Customer’s adoption of 5G services on social media: The mediating role of customer-based brand equity and technology adoption., Newcastle University Business School, Great Britain
Since 2017, Du Hao : Motivations and outcomes of consumer engagement with online sexual health communities., Newcastle University Business School, Great Britain
Since 2016, Saleh Bazi : Consumer Engagement with luxury brands in social media, Newcastle University Business School, Great Britain